Help and FAQ
My Account
To edit your account information, visit the My Account section.
Order Status
To make a change to your order, please call or text (317) 509-9811 or email customerservice@rawpawspet.com for help.
PLEASE NOTE: We are not able to make changes to your order after shipment.
Tracking numbers will be available as soon as your order ships.
You will receive tracking numbers via email or you can click here to view tracking numbers in your order history.
You can also call or text (317) 509-9811 or email customerservice@rawpawspet.com for help.
Shipping Info
We do not ship internationally at this time.
Warehouse Hours and Location
Mon-Thur, 8:30 am to 4:00 pm EST
Friday, 9:30 am to 2:00 pm EST
Raw Paws Pet Food
5601 Fortune Circle South - Suite N
Indianapolis, IN 46241
Click here to see our shipping schedule to see when your order will ship.
You can also call or text (317) 509-9811 or email customerservice@rawpawspet.com for help.
Click here to see our map of estimated FedEx estimated transit times.
You can also call or text (317) 509-9811 or email customerservice@rawpawspet.com for help.
Our frozen food ships and delivers frozen, in coolers with dry ice. If by chance, the food arrives slightly defrosted or partially frozen, it's still totally fine to serve! It's important to always transfer the food to your freezer as quickly as possible after delivery.
You can also call or text (317) 509-9811 or email customerservice@rawpawspet.com for more info.
Return Policy
We are always willing to work with our customers to make things right!
We ask that you please carefully review product descriptions, specs, pricing, and images along with shopping cart quantities before placing an order. We do not consider overlooking the aforementioned as a valid reason for return. Please read below for more information on our return policy.
If you received the wrong items, damaged items, thawed items, please hold onto those items and let us know within 3 days after delivery. We may ask for pictures.
Our food is 100% all-natural, so odor, color, and texture can vary. If you believe you received a defective item, please hold onto the item and let us know within 3 days after delivery. We may ask for pictures and further explanation.
Our pets have taste and smell preferences just like humans. We do not consider a pet’s refusal to eat the food, treat or chew as a valid reason for return. In these instances, please let us know because we always want you and your pets to be happy. We will do what we can to make things right!
For more information or to start a return please call or text (317) 509-9811 or email customerservice@rawpawspet.com for help.
Pricing and Billing
Your payment method will be charged on the date you place the order.
If you have a question about your charge, please call or text (317) 509-9811 or email customerservice@rawpawspet.com for help.
Visa | Mastercard | American Express | Discover | Diners Club | PayPal | Venmo | Apple Pay | Google Pay | Amazon Pay | Shop
Gift Cards
To redeem a gift card, simply enter the gift card code at checkout.
The code will be automatically applied to the order, deducting the gift card balance from the total cost.
If you need further assistance with gift cards, please call or text (317) 509-9811 or email customerservice@rawpawspet.com for help.
Company Info
You can also call or text (317) 509-9811 or email customerservice@rawpawspet.com for to get a hold of us.